A Staten Island plumbing and HVAC contractor uses a voice agent that collects caller details, sorts routine from urgent from emergency, books through the existing schedule, and alerts the owner right away for true emergencies.
Tools: Custom voice agent
Source: Web (vendor case study) (accessed 2026-10-14)
Write the triage rules for my after-hours line. Business: [TRADE] in [CITY]. List what counts as an emergency (call me now), urgent (book first slot tomorrow) and routine (book normally), with 3 examples each and the exact question the agent should ask to tell them apart.
Custom build, not off-the-shelf. Figures cover one summer.
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